The Role: At Tesla, our Customer Experience Specialists, consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla??s front line and are our brand ambassadors, supporting our mission to accelerate the world??s transition to sustainable energy by creating memorable experiences for our customers. As a Customer Experience Specialist I, you will support customers from the moment they walk into our showrooms to learn about Tesla. We??ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience. Responsibilities: Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential Provide the highest level of customer service to all current and future owners Requirements: Customer service experience required Positive, enthusiastic and passionate about the changes in the personal transportation industry Ability to understand and convey business issues and technical concepts Strong sense of team mentality and reliability Strong communication skills and attention to detail Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives Ability to work evenings and weekends Valid driver??s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history, and ability to be insured. Legal right to work in the United States Employees in the following states must have or obtain appropriate licensing for Motor Vehicle Sales: ? California ? Colorado ? Hawaii ? Maryland ? Nevada ? North Carolina ? Ohio ? Pennsylvania ? Tennessee ? Utah ? Virginia ? Washington, D.C. Employees in the following states must have or obtain appropriate licensing for Energy Sales: ? California ? Connecticut ? Maryland ? Nevada ? New York (NYC, Nassau and Suffolk counties only) ? Washington, D.C. Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination. Associated topics: assistance, information technology support, patient, support specialist, systems administrator, technical, technical support specialist, technician, technician ii, technician iv
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