systems help desk

Employment Type

: Full-Time

Industry

: Miscellaneous



Entry Level IT position to help support all technical infrastructure activities within the IT organization of the call center(s); The IT department responsibilities include supporting various infrastructure (cloud based system administration, data networks, desktop support, Help Desk Operations, network security (Web Filter) systems). The Ideal candidate will have a basic framework knowledge of various IT systems. This is a terrific opportunity for someone to grow and advance in knowledge!

Business Hours: Monday - Friday 9am -5pm and as needed for system support.

Responsibilities:
* Support various infrastructures included but not limited to virtual environment, active directory, data networks, desktop support, Help Desk Operations, network security (Web Filter) systems.
* Manage all SLA, Performance and Quality.
* Develop and maintain performance metrics relative to the areas being supported. Identify uses of technology to grow the business.
* Proven experience (min 1-2+ years) in IT infrastructure based company preferably outsourcing environment or similar infrastructure
* Proven experience in managing a data network and systems, data center management, operations support and desktop support.
* Strong problem solving and analytical skills.
* Proven success in a fast paced and at times stressful environment.??
* Excellent communication skills; present data and conclusions in organized manner.

Working hours: 8:00 AM - 6:00 PM

Skills:
* Support various infrastructures included but not limited to virtual environment, active directory, data networks, desktop support, Help Desk Operations, network security (Web Filter) systems.
* Manage all SLA, Performance and Quality.
* Develop and maintain performance metrics relative to the areas being supported. Identify uses of technology to grow the business.
* Proven experience (min 1-2+ years) in IT infrastructure based company preferably outsourcing environment or similar infrastructure
* Proven experience in managing a data network and systems, data center management, operations support and desktop support.
* Strong problem solving and analytical skills.
* Proven success in a fast paced and at times stressful environment.-
* Excellent communication skills; present data and conclusions in organized manner.

Education:
Bachelors

Experience:
Entry Level

Qualifications:
Bachelors Degree in Computer Engineering, IT or related field


English ~ written and verbal
Fluent in Spanish is a plus

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