Employees are hired to help Adventist Health System extend the healing ministry of Christ. They are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, treating customers and co-workers with respect and dignity, aligning behavior with customer service principles, maintaining customer and patient confidentiality, abiding by employee guidelines for professional behavior, appearance, and communication, exhibiting teamwork behaviors, being effective in conflict resolution, helping others to understand issues and accept changes, demonstrating high standards of work performance and flexibility, maintaining positive interdepartmental relationships, keeping a positive attitude, and adhering to the policies and procedures of the organization.GENERAL SUMMARY:
Reporting to the Practice Manager and under the supervision of the Providers, the Medical Assistant cares for patients and performs a wide variety of patient care activities. Adheres to state, federal and organizational guidelines to ensure quality care and patient safety with support from the Clinical Excellence team. Is essential in maintaining organization and facilitating patient flow. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.PRINCIPLE DUTIES AND JOB RESPONSIBILITIES
Demonstrates through behavior Florida Hospitals Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork
Drives customer service initiatives by creating and owning the patient experience
Performs properly and legibly documents and reports all procedures and assessments in accordance with department policy.
Utilizing age-specific guidelines, assesses patient during clinical check-in, documents pertinent medical information and vital signs. Assesses for signs of abuse or neglect.
Performs and administers treatments, medications and any follow-up assessments ordered by the provider, verifying as needed. Responds appropriately in clinical emergencies and triage situations
Performs diagnostic and occupational medicine testing to include, but not limited to, EKG, spirometry, audiometry, titmus and pulse oximetry. Completes forensic testing collections in accordance with Department of Transportation (DOT) and Florida Drug Free Workplace Guidelines. This may include urine drug screens, blood/breath alcohol testing, oral fluids and hair testing.
Appropriately complete check-out duties and relays instructions/care to the patient or family
Performs required Quality Control checklist to ensure safety of the patient
Follows CDC guidelines, infection prevention practices, demonstrates appropriate use of PPE, performs hand washing according to policy and follows safety regulations.
Participates in departmental performance improvement initiatives
May be called upon to train newly hired clinical staffKNOWLEDGE AND SKILLS REQUIRED:
Comprehensive knowledge of general medical assistant practices
Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements
Ability to operate a computer, copier, fax and scanner
Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds
Ability to multi-task efficiently in a fast pace, high patient volume environmentKNOWLEDGE AND SKILLS PREFERRED:
Strong critical thinking skillsEDUCATION AND EXPERIENCE REQUIRED:
Graduate of accredited medical assistant programEDUCATION AND EXPERIENCE PREFERRED:
Previous MA experience
Previous urgent care / ED experienceLICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
1.) Must be currently certified and maintain certification by one of the following:
American Association of Medical Assistants (AAMA) for Certified Medical Assistants
American Medical Certification Association (AMCA) for Clinical Medical Assistant Certification
American Medical Technologists (AMT) for Registered Medical Assistant
National Association for Health Professionals (NAHP) for Nationally Registered Certified Medical Assistant
National Center for Competency Testing (NCCT) for National Certified Medical Assistant
National Health Career Association (NHA) for Registered Clinical Medical Assistant
State of Florida Paramedic License
2.) CPR Certification
3.) Continued maintenance of BAT certification after hire