Customer Service (Science Background)

Employment Type

: Full-Time

Industry

: Retail



Technical Customer Service Representative 

Is helping customers solve problems your passion? Are you looking for an opportunity where you can provide solutions and achieve results? We are seeking a confident, scientific-minded Technical ServiceRepresentative to act as the first point of contact for our customers.

As a member of our Test Services team, you will consult with customers about their testing needs and respond to technical questions while delivering a high level of customer satisfaction. This is an excellent opportunity to join our company, to grow with us and share in our success.

JOB SUMMARY
Respond to customer requests
Produce cost estimates for testing programs
Explain the processes of material degradation to customers

DUTIES AND RESPONSIBILITIES
Write cost estimates for natural and accelerated weathering tests
Follow up on cost estimates requested but not received
Customer education and test program setup
Assist with other sales contacts as necessary
Enter miscellaneous events into client contact database
Other tasks as necessary or required

SKILLS AND EDUCATIONAL REQUIREMENTS
Scientific background or affinity is required
Minimum Associate’s degree in a science or technology field

Previous experience in a Customer Service position is preferred
Have a good working knowledge of MS Word and Excel
Skill in digital and verbal communication is a must
Must be detailed and excellent at documentation
Fluency in written and spoken English required
Additional fluency in Mandarin Chinese or German preferred, but not required

INTER-RELATIONSHIPS
Work with the Technical Services Coordinator to coordinate sales follow up efforts
Ability to interact with customers over the telephone or through written e-mails
Coordinate with lab managers to determine test and report information

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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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