Technical Support Representative

Employment Type

: Full-Time


: Information Technology

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Are You Looking for What-s Next in Your Career? New Job New Beginning New You Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment. What Your Virtual Work Environment Looks Like A private workspace with locked door in your permanent residence Quite environment free of background noise and interruptions A secure workspace free from cell phones/video devices Arrangements for dependent care and other obligations What You-ll Love About Us Paid training at $13.50 Increase of $1.00 after 90 days Advisor earning potential up to $17/hour More family, less traffic 99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training What You-ll Do Every Day You-ll interact with customers troubleshooting and resolving technology inquiries and challenges like these: Resolving username and password difficulties Troubleshooting email issues Navigating customers through various apps Data sharing & synchronization troubleshooting Verifying proper hardware and software configuration and set up Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more

Job Requirements:
What We-ll Love About You Exemplary attendance and punctuality Eagerness to work a 2nd shift, full-time schedule 38+ hour/week You want a long-term career with growth Openness to feedback and willingness to improve Speedy responses and ability to multitask Familiarity with iOS and/or MacOS, or comparable technology Ability to go with the flow Great communication skills You-re at your best when it matters most What You-ll Need High School Diploma or GED 18 years or older Minimum 6 months of customer service experience Legal authorization to work in the US High speed internet service

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