Client Relationship Manager

Employment Type

: Full-Time

Industry

: Retail



Client Relationship Manager

Our growing agency is seeking to hire a Client Relationship Manager who will manage multiple client accounts. Self-motivated marketing and account management wizard is needed in a fast-paced agency environment. Applicants should be proficient in account management and passionate about driving success and increasing ROI for multiple clients. Will work alongside an experienced creative team and a results-driven digital marketing team. The ideal candidate has at least 3 years of digital marketing experience within an account management role. Client Success Managers should have a strong understanding of the marketing/advertising industry, as well as possess a solid background in digital, search and social marketing across Google and Bing ads.

This role might be for you if:

  • You enjoy building relationships with clients and constant client contact is a priority for you.
  • Energy and dedication to the customer experience—this is first on the list for a reason! You enjoy finding creative solutions to problems.
  • You pay attention to details. As far as you’re concerned anything worth doing is worth doing right, every single time.
  • You are self-motivated. You are going to take ownership of the time you spend with us and truly make a difference.
  • To land this gig, you need to have experience in digital marketing. The more excited you are to learn the better.

    Responsibilities

  • Communicate with clients on a regular basis regarding strategies and results.
  • Brainstorm ways to improve clients’ success and act as a consultative marketing manager that focuses on growing our clients’ businesses by building client relationships, driving results within their campaigns, and upgrading clients to additional services that would benefit their business. 
  • Monitor assigned book of clients’ daily digital Google Ads, Bing Ads, and Facebook Ads Manager campaigns in accordance with strategy and brainstorm optimizations together with the internal marketing team in order to improve performance.
  • Anticipate client needs and work with the Client Experience Lead to keep the Agency in a position of leading client success and digital pay per click, display, and social advertising. 
  • Maintain daily contact with internal Marketing Team as well as other internal departments around issues or opportunities to improve the performance of client campaigns. 
  • Complete SEO/SEM tickets to internal teams for the optimization of digital campaigns or website updates.
  • Lead and train the customer success team on driving results against established KPIs.
  • Qualifications

  • Bachelor’s Degree in Advertising, Marketing, Communications, or equivalent relevant experience 
  • Proven ability to manage a large book of clients - you are not intimidated by 50+ accounts
  • 3+ years of experience in Account Management or related role in advertising or marketing agency
  • Post-sales experience managing multiple client accounts.
  • Client-focused with a strong sense of detail and urgency
  • Proven ability to communicate, both verbally and written, with people at all levels of an organization
  • Strong communication and relationship-building skills – sales experience is a plus
  • Experience managing SEO/SEM campaigns
  • Proficiency with Google Ads (Bing - nice to have)
  • Proficient in Google Sheets and Slides
  • Demonstrated ability to interpret raw data to improve client campaigns
  • Self-motivated, detail-oriented and able to prioritize daily work efficiently
  • Rapid problem-solving and solution-oriented team-player!
  • Benefits

    The perks of being a Dental Whale and Conversion Whale team member include a flexible work schedule, casual dress, quarterly Work Wishes program, employee awards, community and team building events, employee discount programs and ongoing training opportunities. Our traditional benefits include healthcare coverage (medical, dental, and vision), life insurance, 401k plan, paid parking, paid holidays, paid time off and more. Keg? Yes. Incentive programs? Check. Air hockey, of course! You can even shoot hoops and more - a great team environment every day!

    If the above description sounds like you and fits your background,
    apply to join the Conversion Whale team today!

    Conversion Whale is proud to be an Equal Opportunity Employer and does not discriminate against applicants or team members because of race, color, religion, national origin, sex, age, disability status, sexual orientation, or gender identity of an otherwise qualified individual, or membership in any other class protected by applicable law. Conversion Whale hires and promotes individuals on the basis of their qualifications for the job to be filled.

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    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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